Terms of sale
1. Purpose
This website is operated by 9292-3895 Quebec Inc., an independent USANA Associate. It provides information about products marketed by USANA Health Sciences but does not sell them directly or process financial transactions. To buy a product, you are redirected to USANA's official ordering system.
2. Seller and order contract
Orders are placed directly on USANA.com or through USANA's official ordering system. USANA handles order acceptance, payment, invoicing, preparation and shipping under the terms shown at checkout. 9292-3895 Quebec Inc. does not collect payment or receive card details used for a USANA order. USANA's contractual terms at the time of ordering govern the sale. This page only explains how orders reached from our website work; it does not replace USANA's terms.
3. Prices
Prices shown on our website are indicative. The applicable price is the one shown by USANA at checkout. USANA determines and presents applicable taxes, shipping charges, promotions, discounts, availability and other charges or conditions. USANA's checkout information takes precedence if it differs from information on our website.
4. Payment
You pay USANA directly using the methods offered on its official website. We do not process payments or collect or store bank account or payment card details used in the transaction.
5. Preparation, shipping and delivery
USANA prepares and ships orders placed through its official website. Delivery options, times, shipping costs, geographical restrictions and other conditions are those shown by USANA at checkout. For questions about an order's shipment or delivery, use USANA's contact channels.
6. Guarantees, returns and refunds
USANA's guarantee, return and refund policies depend on the customer's status, the product, the market and the circumstances of purchase. For eligible preferred customers and retail customers ordering through an official USANA website, USANA's published policy describes a 30-day, 100% money-back guarantee on an initial product order, subject to its conditions. Where applicable, a dissatisfied customer may request a replacement, exchange or refund within the period and by the procedure set out by USANA. Specific rules may apply to defective or damaged products, customer status, order type and return amount. USANA determines the forms, deadlines and other requirements. Check the official policy presented for your market and order before purchasing.
7. Applicable USANA policy
The information on this page is an informational summary and does not replace USANA's official policies or terms. They may change. If this summary differs from the official terms or policies applicable at the time of ordering, consult USANA's official information to determine the applicable conditions.
8. After-sales service
Requests about payment, shipping, delivery, missing or damaged parcels, exchanges, returns, refunds, changes or cancellations must be sent to USANA using the contact details and procedures it provides. We may provide general information or direct visitors to appropriate resources, but we do not process USANA payments, deliveries or refunds.
9. Commercial relationship with USANA
As an independent USANA Associate, 9292-3895 Quebec Inc. may receive a commission or other compensation following an eligible purchase made through a recommendation or link on this website. Following such a link does not by itself add a charge for the visitor.
10. Product information
Food supplements are not a substitute for a varied, balanced diet and healthy lifestyle. Do not exceed the recommended daily dose and keep supplements out of reach of young children. Products shown here are not intended to diagnose, treat, cure or prevent disease. Follow the manufacturer's directions and precautions. If you have questions, particularly if you take medication, have a health condition, are pregnant or are breastfeeding, consult a qualified healthcare professional before use.
11. Contact
For questions about this website, contact 9292-3895 Quebec Inc., 1053 rue de Grenoble, Lévis, Québec G7A 2P5, Canada, through the website's contact form. For an order placed on USANA.com, use USANA's official contact channels.
12. Updates
This page may be updated to reflect changes to our website or information provided by USANA. The version published here is the current version.