Privacy policy
This policy explains how 9292-3895 Quebec Inc. collects, uses and protects personal data from visitors to this website. We limit collection to what is needed to operate the website and respond to requests.
1. Who is responsible for your data
The controller of personal data collected directly through this website is 9292-3895 Quebec Inc., 1053 rue de Grenoble, Lévis, Québec G7A 2P5, Canada. Its representative is Grégory Borelli. You can contact us through the website's contact form with questions or requests about your data.
2. Data we collect
Contact form
If you use the contact form, we may receive your name, email address, information entered in the form, your message and anything else you choose to provide. Required fields are needed to process your request. Without them, we may be unable to reply. Please do not include sensitive or unnecessary personal information.
Technical data
When you visit the website, technical data may be processed to operate and secure it, including your IP address, the date and time of requests, browser or device details, request information and technical or security logs. We do not use this data to create individual marketing profiles.
3. Why we use data
We use contact form data to receive and answer requests, communicate with you, follow up on exchanges, prevent misuse and protect the website. Technical data supports the website's operation, availability, integrity and security. Sending a contact request does not automatically subscribe you to a newsletter or marketing list.
4. Legal grounds
Where the General Data Protection Regulation (GDPR) applies, processing contact requests is based, as appropriate, on our legitimate interest in responding or on steps requested before a possible contract. Technical processing needed to operate and secure the website is based on our legitimate interest in maintaining a functional, secure website. Where consent is required for a particular activity, we will seek it first.
5. Retention
We keep contact messages for the time needed to handle and follow up on a request. Unless a specific need or legal obligation requires longer retention, related correspondence and data are deleted or anonymised no later than 12 months after the last exchange. Information may be retained longer where required by law or needed to establish, exercise or defend legal claims. Technical data and logs are kept for a limited period appropriate to operation and security, subject to our service providers' retention periods.
6. Who receives data
Access is limited to people who need the data for the purposes described here. Hosting, security, email and contact form providers may also process it to provide their services, subject to their applicable obligations. We do not sell or rent personal data collected through the contact form.
7. Cloudflare
Cloudflare, Inc. hosts the website and provides services for availability, performance and security. It may process technical information, such as IP addresses and requests, under the contractual commitments and privacy terms applicable to its services.
8. Cookies and similar technologies
The website does not use advertising cookies or cookies to build marketing profiles. Strictly necessary cookies or similar technologies may be used for operation or security, not behavioural advertising by 9292-3895 Quebec Inc. If technologies requiring consent are added, we will seek consent where applicable law requires it.
9. Links to USANA and other websites
This independent Associate website links to USANA's official website and ordering system. Once you leave our website, information you submit to USANA is governed by USANA's terms and privacy policies. Purchases are made directly from USANA. We do not collect, receive or store payment card details submitted to USANA for an order. Links may identify us as the referring independent Associate and result in a commission on eligible purchases.
10. International transfers
9292-3895 Quebec Inc. is based in Québec, Canada, so data you send directly to us may be processed in Canada. Some technical providers may process data in other countries. Where European data protection rules apply, international transfers are made under the mechanisms and safeguards required by those rules.
11. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss and destruction. Technical services also support website security. No computer system or internet transmission can be guaranteed completely secure.
12. Your rights
Depending on applicable law and your circumstances, you may have rights to access, correct or erase your data, restrict or object to processing, request portability, and withdraw consent where processing relies on it. The availability of each right depends on the processing and its legal basis. Contact us through the website's contact form to exercise a right. We may ask for information reasonably needed to verify your identity. Where the GDPR applies, you may also complain to the competent data protection authority.
13. Automated decisions
We do not make decisions with legal effects based solely on automated processing of contact form data, and we do not use that data for advertising profiling.
14. Changes
We may update this policy as the website, our practices, providers or applicable requirements change. The version published on this page is the current version.